Shipping policy
At Angoily, we aim to provide clear and reliable shipping information so customers know what to expect when placing an order.
This Shipping Policy explains our shipping charges, order processing times, delivery estimates, and how to contact us for shipping assistance.
Shipping Fees
We offer free standard shipping on all orders, with no minimum purchase requirement.
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Shipping Method: Standard Shipping
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Shipping Fee: $0.00
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Minimum Order Amount: None
There are no additional standard shipping or handling charges.
Order Processing Time
Orders are generally processed within 1–2 business days, Monday through Friday, excluding public holidays.
Order processing includes verifying order details, preparing items for shipment, and arranging collection by our logistics partner.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once an order has been dispatched, customers will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
Our standard shipping schedule is:
| Shipping Stage | Estimated Time |
|---|---|
| Order Processing | 1–2 business days |
| Shipping Transit | 3–7 business days |
| Total Estimated Delivery | 4–9 business days |
Delivery estimates are calculated in business days and exclude weekends and public holidays.
The estimated delivery period begins when an order is placed and includes both processing and transit time.
Actual delivery dates may vary due to carrier operations, weather conditions, public holidays, or other circumstances affecting transportation.
If an order experiences an unexpected delay, customers may contact us for assistance.
Order Fulfillment
Angoily works with third-party logistics partners to process and ship customer orders.
Our logistics partners handle order preparation, packaging, dispatch, and transportation arrangements.
Our registered business address in China is provided for company identification and business correspondence. It is not our shipping warehouse or designated return address.
Customers should not send merchandise to our registered business address.
For return or exchange instructions, please contact our customer service team at service@angoily.shop.
Order Tracking
When tracking information becomes available, we will provide it through the shipping confirmation email.
Customers can use the tracking details to follow the progress of their shipment.
Tracking updates may take some time to appear after the carrier receives the package.
If you have difficulty locating your shipment, please contact us with your order number.
Incorrect Shipping Information
Customers are responsible for reviewing their shipping information before completing checkout.
If you notice an incorrect or incomplete delivery address, please contact service@angoily.shop as soon as possible.
We will review your request and attempt to update the address before dispatch.
Once an order has been handed over to the shipping carrier, address changes may no longer be possible.
If a package is returned because of an address issue, please contact our support team so we can review the available delivery options.
Delayed, Missing, or Damaged Packages
If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information.
We will review the shipment status and, when appropriate, contact our logistics partner to investigate.
If your package arrives damaged, please email us with your order number, a description of the issue, and relevant photographs.
We will review the circumstances and assist with an appropriate resolution under our Return and Refund Policy.
Returns and Exchanges
Angoily accepts eligible returns and supports direct exchanges.
Customers requesting an exchange do not need to place a separate replacement order.
Angoily covers the return and exchange shipping costs for eligible requests. Customers are not responsible for these shipping charges.
Please contact service@angoily.shop before returning an item so our team can provide the appropriate instructions and return destination.
For complete eligibility requirements and procedures, please refer to our Return and Refund Policy.
Contact Information
If you have questions about shipping, delivery, tracking, or an existing order, please contact us.
Store: Angoily
Operating Company: Shenzhen Fuhengtongda Translation Co., Ltd
Website: https://angoily.shop
Customer Support Email: service@angoily.shop
Registered Business Address:
Zhongxing Rd., Bantian St., Longgang Dist.
Shenzhen, Guangdong 518129
China
This is our registered business address, not a shipping warehouse or return address.
When contacting us about an order, please include your order number and a brief description of your inquiry so we can assist you efficiently.